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Clear terms for how we work together. No surprises, no fine print designed to confuse you. Read this before we start a project.
Last updated: March 9, 2026
By engaging Graphxify for any service, whether through our contact form, a signed proposal, a verbal agreement, or a project invoice, you agree to these Terms & Conditions. These terms apply to all clients, regardless of project size or scope.
If you’re engaging on behalf of a company or organisation, you confirm that you have the authority to accept these terms on their behalf.
These terms work alongside any specific project agreement, proposal, or statement of work we provide. In the event of a conflict, the signed project agreement takes precedence.
Graphxify provides the following services to clients:
Brand Systems
Positioning, visual identity, messaging frameworks, and brand standards documentation.
Web Design
Interface design, UX architecture, responsive layouts, and design systems built for scale.
Web Development
Frontend and full-stack development using modern frameworks, built for performance and maintainability.
CMS Architecture
Content model design, editor workflow configuration, and structured CMS setup so your team can publish confidently.
The exact scope of work for any engagement is defined in the project proposal or statement of work. We only commit to what’s specified there. Additional work outside that scope requires a separate written agreement.
Every project starts with a defined scope. Here’s how it works:
Scope definition
Before work begins, we provide a written proposal or statement of work that outlines deliverables, timelines, milestones, and fees. The project begins once you’ve approved this document.
Scope changes
If the project scope changes after work has begun, such as new pages, additional features, or expanded brand deliverables, we will provide a change order documenting the updated scope and any additional fees. Work on scope additions does not begin until the change order is approved.
Timelines
Estimated timelines are provided in good faith based on project complexity. Timelines depend on both our delivery and your timely provision of required materials, feedback, and approvals. Delays caused by late client input may extend project timelines accordingly.
Project pauses
If a project goes inactive for more than 30 days due to lack of client response or delayed materials, Graphxify reserves the right to move the project to a lower priority queue. Reactivation may involve a restart fee depending on the time elapsed.
We keep our payment structure simple and transparent:
Deposit
A non-refundable deposit (typically 50% of the total project fee) is required before work begins. This deposit secures your place in our schedule and covers initial discovery and planning work.
Milestone payments
For larger projects, payments are structured around agreed milestones. Each milestone payment is due upon completion of that phase and before the next phase begins.
Final payment
The remaining balance is due before final files, source code, or production deployment are handed over. Ownership of final deliverables transfers only upon receipt of full payment.
Late payments
Invoices are due within 14 days of issue unless otherwise agreed. Overdue invoices may result in a pause to active work. Graphxify reserves the right to charge interest on invoices that are more than 30 days overdue.
Cancellation
If you cancel a project after work has begun, you are responsible for payment covering all work completed to that point. The deposit is non-refundable in all cases.
Ownership of work depends on what it is and when it’s paid for. Here’s the breakdown:
Final deliverables: yours after full payment
Once you’ve paid in full, ownership of the final deliverables transfers to you. This includes final logo files, brand assets, design files, website code, and other deliverables explicitly listed in your project scope.
Underlying tools & frameworks
Any open-source libraries, third-party frameworks, or proprietary internal tools we use to build your project retain their original licences. You gain the right to use them as part of your delivered product but do not own them outright.
Work in progress
Until final payment is received, all work in progress, including drafts, concepts, prototypes, and code, remains the intellectual property of Graphxify.
Portfolio rights
Unless you explicitly request otherwise in writing before the project starts, Graphxify retains the right to display completed work in our portfolio, case studies, and marketing materials. We will always credit you appropriately and will never share confidential business information without permission.
We build revision rounds into every project so you have meaningful opportunity to refine the work. Here’s how it works:
We want you to love what we build. We’ll always work with you to get there. We just need clear, consolidated feedback and mutual respect for the scope we agreed on.
A great project is a collaboration. Here’s what we need from you:
You are responsible for ensuring that the final product complies with any industry-specific regulations, legal requirements, or platform policies relevant to your business. Graphxify is not liable for compliance failures arising from your content or industry.
Graphxify provides its services with care and skill. That said, our liability is limited in the following ways:
Maximum liability
Our total liability to you for any claim arising from a project is limited to the total fees paid for that specific project.
No liability for indirect losses
Graphxify is not liable for indirect, incidental, or consequential losses including lost revenue, lost data, or lost business arising from our work, even if we were advised of the possibility of such losses.
Third-party services
We build on reputable third-party platforms (hosting providers, CMS systems, payment processors). We are not responsible for outages, data loss, or service failures caused by those third-party providers.
Client-provided content
We are not responsible for the accuracy, legality, or appropriateness of content you provide to us. You warrant that your content does not infringe the rights of any third party.
Both parties may share sensitive business information during a project engagement. We take confidentiality seriously:
Graphxify will not accept projects that involve illegal activity, hate speech, harassment, deceptive marketing, or content that causes harm to others. We reserve the right to decline or discontinue any engagement that violates these standards, without refund of fees already earned.
If you commission work for a website, campaign, or brand that is later used in a way that is illegal or harmful, that is your responsibility, not ours.
Either party can end a project engagement with written notice. Here’s what happens:
Client-initiated termination
You are responsible for payment for all work completed up to the date of termination. The deposit is non-refundable. Partially completed work-in-progress may be handed over at our discretion.
Graphxify-initiated termination
We may terminate an engagement if payment obligations are not met, if the working relationship becomes untenable, or if a project would require us to produce work that violates our standards. In this case, we will provide all completed work and invoice for work done to date.
These Terms & Conditions are governed by the laws of the Province of Ontario and the applicable federal laws of Canada. Any disputes arising from a project engagement will be subject to the exclusive jurisdiction of the courts of Ontario.
We genuinely hope it never comes to that. If there’s a problem, contact us first and we’ll work to resolve it directly.
We may update these terms from time to time. When we do, we’ll update the “Last Updated” date at the top of this page. Changes take effect immediately for new projects. Ongoing projects remain subject to the terms that were in place when the project began, unless both parties agree otherwise in writing.
The current version of these terms is always available at graphxify.com/terms.
Questions about how something in here applies to your project? Ask before you sign. We’d rather clarify upfront than deal with confusion later.
Or skip the email and start a conversation directly.
Ready to start a project? Let’s talk.